Refunds and Exchanges
We want you to be thrilled with your purchase! However, if there is an issue with your item(s), please contact us as soon as possible so we can discuss how this can be resolved. Customer satisfaction is our top priority.
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match exactly how the item appears physically. We do our utmost to photograph and describe our products accurately, but recognize that we can’t always meet everyone’s expectations. We do require that you notify us within 3 days of receipt, and that you have returned the item back to us in 14 days. All sales are final 14 days after receipt.
If you are returning an item, once we receive it in the same condition in which it was sent, we will refund your money for the item. We cannot reasonably refund the cost of shipping.
Mail the package to New Earth Gifts and Beads, 7821 SE Mammoth Drive, Hobe Sound, FL 33455. Be sure to include your name and address. Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the item carefully and insure the package for its value.
We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. We require photos of the damaged items and the shipping box. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.