How long will it take for my order to ship?
Your order will ship in 3-5 business days. If you have concerns about the shipping time, call us at 561-799-0177 or email firstname.lastname@example.org to discuss.
Which shipping method should I choose?
We ship by US Post Office First Class, Priority and Express Mail. Shipping cost depends on the class of service you select.
First Class shipping is available for orders under 16 oz. However First Class Mail is not insured. Most of the time, USPS First Class mail is delivered without a problem. But keep in mind if you select First Class shipping, there is no refund or exchange if your item does not arrive or is damaged in shipping.
Priority Mail is insured for non-delivery or damage. Priority Mail shows “Priority Two Day” or "Priority Three Day" mail, however, they do not guarantee that time. It is their estimate for their part of the process.
Express Mail is insured for non-delivery or damage and delivery date is guaranteed, usually 1-2 days.
We recommend that you choose Priority Mail shipping. We will pack and ship at the best possible Priority rate, which may include Flat Rate Shipping, and refund any shipping overages you may have incurred.
Do you ship internationally?
At this time we ship to Canada, Australia, France, Germany and Mexico by USPS International and International Priority Mail. USPS does not offer tracking outside of the United States. We cannot be responsible for the shipment after it leaves the United States unless you have selected USPS International Priority Mail shipping which is insured.
Can I return undamaged Items?
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match exactly how the item appears physically. We do our utmost to photograph and describe our products accurately, but recognize that we can’t always meet everyone’s expectations. We do require that you notify us within 7 days of receipt, and that you have returned the item back to us in 30 days. All sales are final 30 days after receipt.
If you are returning an item, once we receive it in the same condition in which it was sent, we will refund your money for the item. We cannot reasonably refund the cost of shipping.
Mail the package to New Earth Gifts and Beads, 7821 SE Mammoth Drive, Hobe Sound, FL 33455. Be sure to include your name and address. Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the item carefully and insure the package for its value.
My items were received damaged – what happens now?
Please contact us immediately so that we may take the appropriate steps to issue your refund. We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. We require photos of the damaged items and the shipping box. Please understand we need your assistance in filing an insurance claim so that we can refund your purchase price.
Note: If you selected First Class shipping for your order, there is no recourse for damaged or missing items. Please see above Which shipping method should I choose?
Can I pay using PayPal?
At this time we are not accepting PayPal payments, however, we will in the future. At this time we accept Mastercard, Visa, Discover and American Express cards and Apple Pay.
Can I pay by phone?
Yes, we accept phone orders and can process your credit card information through our Square Up payment portal. In addition to the credit card number, Square Up requires the expiration date, billing zip code, the CVV number and the numbers of your billing address. This additional information is a safe guard to protect your credit card information.
Can I pick up my order (I am a local customer) and avoid shipping?
We have many local customers and frequently meet them with their order to avoid shipping costs. This is usually more easily done if you order by phone. But if you have already placed an order online, we can refund the shipping charges.
Do you make any of your jewelry?
Yes! All our Wire Wrap jewelry and Power Bracelets are handmade by us. We make many other jewelry pieces as well.
Can I request a custom piece of jewelry?
Even though most of our bead inventory is not yet on the website, we have hundreds of beads and are happy to create a custom piece if possible. Call us at 561-799-0177 or email email@example.com to discuss.
Where do the crystals and minerals come from?
Our crystals and minerals literally come from all over the world! We buy from trusted wholesale vendors who travel from around the globe to gem and mineral shows in Arizona, North and South Carolina, Florida and California. Interested in the origin country of a particular specimen? Call us at 561-799-0177 or email firstname.lastname@example.org – we will be happy to let you know!
Is your silver jewelry 925 silver?
All the jewelry in our Sterling Silver collections are 925 silver. Other silver jewelry in our Fashion and Gemstone collections may be non-tarnish silver plate. We always indicate this in our product descriptions.
Can I buy a Gift Card from your store?
We are not set up to offer Gift Cards at this time.
Why am I getting errors on newearthgifts.com? What should I do?
If you ever get errors on our site, we want to know. Occasionally an error will occur as we continue to update and enhance our site. Please let us know of any problems you have on the site - call us at 561-799-0177 or email us at email@example.com.
Have other question?
Feel free to contact us at 561-799-0177 (ask for Linda or Steve!) or email firstname.lastname@example.org.
It is very important to us that you have a great experience shopping with us!